jabi's Privacy Policy

jabi is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes how jabi collects, processes, stores, and protects your personal information.

This policy applies to the jabicasino.cam website, the jabi mobile app, and all our related services. To learn about the detailed terms and conditions of our services, please read the Terms and Conditions page.

In this policy, "we" and "our" refer to the organisation that operates the jabi platform; and "you" refers to any registered or unregistered user of the site.

All jabi services are for those aged 21 and above only. We do not knowingly collect any information from minors. If a user is found to be a minor, their account and associated information will be deleted.

When you register an account on jabi, make a deposit, or contact customer support, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Identity document details (National ID, Passport — for verification purposes)
• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history — dates and amounts of deposits and withdrawals

When you use the jabi website or app, some information is collected automatically. This information does not directly identify you, but is used to ensure the security and performance of the platform:

• IP address and device identifier
• Browser type and operating system
• Which pages you visited on the site, how long you stayed, and what you did
• Cookie and local storage data
• Login time and device location (not GPS, network-based)

In some cases jabi may also receive information from third-party sources. These include:

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• KYC-related information from identity verification service providers
• Risk assessment results from fraud prevention systems

These third parties are governed by their own privacy policies and jabi is not directly responsible for those policies.

jabi uses your information only for the purposes listed below. This information is not used for any unrelated or unauthorised purpose:

1. Account Management: Verifying registration, login security, and ensuring the safe operation of your account.
2. Transaction Processing: Completing deposits and withdrawals and maintaining transaction history.
3. Customer Support: Resolving your issues via live chat or email.
4. Security and Fraud Prevention: Ensuring protection against unauthorised transactions and account access.
5. Service Improvement: Analysing user experience to further improve the platform.
6. Legal Obligations: Storing and disclosing information in compliance with applicable legal requirements.
7. Communications: Sending important service-related messages and account updates.

jabi obtains your consent before sending promotional messages. At the time of account registration you can choose whether or not you wish to receive bonus offers and updates. This preference can be changed at any time from your account settings.

However, essential service-related messages — such as account security alerts or transaction confirmations — may be sent to all users regardless of subscription preference.

jabi does not sell or rent your personal information. Information is shared with third parties only in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket, Upay — only the information necessary to process transactions.
• Identity verifiers: Approved service providers engaged to complete the KYC process.
• Technology partners: Server hosting, cybersecurity, and analytics service providers who operate under confidentiality agreements.
• Legal authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.

Your information will not be disclosed to any other person or organisation for reasons beyond those stated above.

Some of jabi's technology infrastructure may be operated on servers located outside Bangladesh. In such cases, your information is kept secure in accordance with international data protection standards. Information is shared with any third party only when that party maintains effective data protection measures.

Cookies are small text files stored in your browser. jabi uses the following types of cookies:

• Essential cookies: For maintaining login sessions and security protection — the site cannot function properly without these.
• Functionality cookies: For remembering language preferences, theme settings, and similar choices.
• Analytics cookies: For understanding which parts of the site are used most, which helps improve the quality of the service.

You can manage cookies from your browser settings. However, disabling essential cookies will prevent some important features of the site from working.

jabi uses several technical and administrative measures to protect your information:

• All data transmission is secured through SSL/TLS encryption.
• Passwords are stored using strong hashing algorithms — no staff member can view a password directly.
• Access to sensitive information is restricted to authorised staff only.
• Regular security audits and system reviews are carried out.
• Automated alerts are active for suspicious logins or transactions.

However, no one can guarantee complete security on the internet. If a security breach occurs, jabi will notify affected users as quickly as possible and take the necessary steps.

jabi does not retain your information longer than necessary. The general policy is:

• Information for active accounts is retained for the entire period the account is in use.
• After an account is closed, information may be retained for a specified period in accordance with legal obligations.
• Transaction records are retained for the period required under financial regulations.
• Once the retention period ends, information is securely deleted or anonymised.

You have certain important rights over your own information on jabi:

1. Right of access: You may ask what information jabi holds about you.
2. Right to rectification: You may request that incorrect or incomplete information be corrected.
3. Right to erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
4. Right to restrict processing: In specific cases you may ask that the use of your information be limited.
5. Right to object: You may object to your information being used for marketing purposes.

To exercise these rights, contact jabi's customer support. We will respond within a reasonable time.

jabi believes that data protection and responsible gaming are closely connected. jabi may use information about your gaming behaviour to identify signs of excessive gaming and to provide support where needed. To learn more, read our Responsible Gaming Guidelines.

jabi may update this privacy policy from time to time. If any significant changes are made, we will inform you by email or through the site. The latest version of the policy will always be available on this page.

If you continue using jabi after being notified of changes, it will be understood that you have accepted the new policy. You have the right to request that your account be closed if you do not agree to the changes.

To learn more about this policy or to find answers to general questions, visit our FAQ section.

jabi's pages may sometimes reference third-party services (such as payment gateways or game provider technology). These third parties have their own privacy policies, and jabi's policy does not apply to them. You are advised to read their policies before using those services.